Nathan Sanders
Software / Web / Data
User Subscription reporting in ServiceNow
One of the challenges I’ve faced recently was the need to report monthly on subscription details per user across multiple modules. This task, while seemingly straightforward, turned out to be more complicated due to the limitations of the out-of-the-box reporting features in ServiceNow. This limitation is partly because ServiceNow’s standard reporting tools are not designed…
Flow execution across domains – yes, you can! – PART 2
I recently encountered an issue with ServiceNow Flows and Domain Separation. I learned that the domain in which a flow runs depends on the domain of the task that triggers it, regardless of whether the flow is set to run as a system or not. This can be problematic when the flow needs to access…
Lighting and Pools, automating
So I help manage a community pool, and one of the biggest concerns we have is lightning. We need to make sure all the swimmers are aware of the danger and get out of the pool when lightning is in the area. We recently set up a cool system using a paging horn that covers…
Crash course into Performance Analytics
In today’s fast-paced business world, tracking and analyzing performance is essential for making informed decisions that can drive success. ServiceNow Performance Analytics is a powerful tool that enables organizations to measure and track their key performance indicators (KPIs) and gain insights that can help them improve their operations. In this blog post, we’ll give you…
Project Workspace, Custom Analytics Dashboard
Project management can be a daunting task for any organization. However, ServiceNow’s Project Workspace provides an all-in-one solution to streamline your project management process. With this collaborative environment, teams can work together seamlessly to manage tasks, timelines, and resources. In addition to the Project Workspace, ServiceNow’s Performance Analytics is a powerful tool that can help…
My favorite ServiceNow Resources
As a ServiceNow developer and manager, staying up-to-date with the latest tools and resources is crucial to the success of any project. In this blog post, I’ll be sharing some of the most useful links and tools that my team and I have come to rely on. General Resources: Chrome Extensions: Update Sets:
Using GlideSchedule to create events in the future with DST
I recently encountered a problem while setting a fixed time for future events in a script. The issue arose when dealing with daylight saving time (DST) – the time was incorrectly skewed by one hour. The user interface (UI) functions as expected, allowing you to set a time in the future and correctly assigning the…
Exchange Calendars and API access
As a developer, I am familiar with the concept of “build vs. buy” – the idea of considering whether it’s more cost-effective to create a solution in-house or purchase a pre-existing one. Sometimes, purchasing a solution that covers the “plumbing” – the foundational components – can be more efficient and then build on top of…
3-year recap of Unraid server
Unraid has been a game changer for me in terms of managing and storing my data. Prior to discovering Unraid, I had used NAS devices from brands like Qnap and Synology with some success, but I often ran into issues or felt limited by the lack of community support. My last NAS was a QNAP…
Developing a python based Windows Service
I was tasked with building something that would phone home collected data regularly. So I investigated many options but concluded that python + pyinstaller was my best bet. Below are the steps I did and the components I used to craft this solution. I hope this helps someone in the future! The Components The essential…