Project management can be a daunting task for any organization. However, ServiceNow’s Project Workspace provides an all-in-one solution to streamline your project management process. With this collaborative environment, teams can work together seamlessly to manage tasks, timelines, and resources.

In addition to the Project Workspace, ServiceNow’s Performance Analytics is a powerful tool that can help organizations measure and track their KPIs. The analytics pages provided in the Project Workspace allow you to gain valuable insights into your project’s performance, giving you the data you need to make informed decisions.

But what if the default analytics pages aren’t exactly what you need for your specific project? That’s where customization comes in. By changing the sys_id of the analytics pages, you can modify the dashboard to fit your unique needs.

It’s easy to change the analytics pages in the Project Workspace by following a few simple steps. First, locate the sys_id of the dashboard you want to use. Then, update the analytics pages by editing the dashboard field and replacing the existing sys_id with the new one. Once saved, the updated analytics pages will provide the insights that matter most to your organization.

Overall, ServiceNow’s Project Workspace and Performance Analytics provide an all-encompassing solution to help your organization manage projects more efficiently. And with the ability to customize the analytics pages, you can ensure that you’re getting the insights that matter most to your organization.

For example, if the URL of the dashboard that you want to use is:

https://yourinstance.service-now.com/nav_to.do?uri=%2Fpa_dashboards.do%3Fsys_id%3D0123456789abcdef0123456789abcdef

The sys_id in this example is “0123456789abcdef0123456789abcdef.”

Once you have the sys_id of the dashboard that you want to use, you can update the analytics pages that are used in the Project Workspace by following these steps:

  1. Open the Project Workspace that you want to modify.
  2. Click the gear icon in the top-right corner of the page and select “Configure Project Workspace.”
  3. In the “Configure Project Workspace” form, scroll down to the “Analytics Pages” section.
  4. Click the “Edit” button next to the analytics page that you want to modify.
  5. In the “Edit Analytics Page” form, locate the “Dashboard” field and replace the existing sys_id with the sys_id of the dashboard that you want to use.
  6. Click “Save” to save your changes.
  7. Repeat steps 4-6 for any other analytics pages that you want to modify.

Once you have updated the analytics pages, you can refresh the Project Workspace to see the changes.